Netflix We Are Unable to Process Your Request at This Time Please Try Again Later Roku

If you see an mistake that says

We Are Unable to Process Your Request At This Time. Please Try Over again Later.

It typically points to an before, partially-completed sign upwards attempt, or to some data from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Verify your email and password

Make certain that you lot entered the correct e-mail and countersign earlier you lot try to sign in once again. If you're using your remote control to sign in, yous can to navigate back to the email address entry screen to verify or update this data. If you nevertheless tin't sign in, continue troubleshooting below.

Reset your countersign

Reset Netflix

1. From the Netflix Dwelling house screen, open the menu on the left.

2. Select Get Assistance or Settings.

3. Select Sign out.

If you're on an fault screen:

1. Select More Details.

2. Select Sign out or Reset.

Notation:

If you can't find Sign out, press these buttons in social club on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Upwardly, Upwardly, Up, Upwards. And so, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the ability button on the device to discharge it.

   • If you tin can't access the power push or your device doesn't take one, leave your device unplugged for at least three minutes.

3. Plug your device back in.

4. Turn your device on.

5. Effort Netflix again.

Restart your home network

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plough your Blu-ray actor back on and try Netflix over again.
   

Improve your Wi-Fi betoken

If you lot're connecting over Wi-Fi and the in a higher place steps didn't help, follow these suggestions:

• Motion your router to improve signal force. Reception is best if the router is in a primal location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the floor. A router on a bookshelf or desk-bound has better reception than i that'south backside or under furniture.

Restore your default connection settings

• If yous use custom settings on your device, restore your internet provider's default settings and endeavor Netflix over again.

• If you lot connect with a Virtual Private Network (VPN) or proxy service, plough it off and connect directly with your home internet.

• If you use a custom DNS setting on your device, reset it to larn DNS automatically.

If you need help changing the connectedness settings, contact the device manufacturer.

What to practice next

If yous've done these steps but still accept a trouble, contact your internet service provider. They can help y'all find out whether your router is ready correctly.

Set-top Box

Verify your email and password

Make sure that y'all entered the correct email and password before you lot try to sign in again. If you lot're using your remote control to sign in, y'all tin to navigate dorsum to the email accost entry screen to verify or update this data. If yous yet tin't sign in, go along troubleshooting beneath.

Reset your password

Restart your device

1. Turn off your device. If your device has a ability cable, unplug information technology.

   Note:

   Make sure your device is completely off, not but in sleep or standby mode.

2. Leave your device off for 30 seconds.

3. Plough on your device and try Netflix again.

Reset Netflix

1. From the Netflix Dwelling screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If y'all're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Annotation:

If you can't find Sign out, press these buttons in guild on your remote: Up, Upwards, Downward, Down, Left, Right, Left, Right, Upwards, Upwards, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your habitation network

For this step, make sure to exit your set-pinnacle box and all of your home network equipment unplugged every bit a grouping for 30 seconds earlier plugging each device dorsum in one past i.

1. Turn off or unplug your set-top box.
   

2. Unplug your modem (and your wireless router, if it'south a separate device) from power for thirty seconds.
   

3. Plug in your modem and await until no new indicator lights are blinking on. If your router is split from your modem, plug information technology in and wait until no new indicator lights are blinking on.
   

4. Plow your set-elevation box back on and try Netflix again.
   

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the to a higher place steps didn't help, follow these suggestions:

• Move your router to meliorate signal force. Reception is all-time if the router is in a fundamental location.

• Move wireless devices such every bit cordless phones or microwave ovens abroad from your router.

• Drag your router off the floor. A router on a bookshelf or desk-bound has better reception than ane that'southward behind or under article of furniture.

Restore your default connection settings

• If you lot utilize custom settings on your device, restore your internet provider's default settings and try Netflix again.

• If you connect with a Virtual Individual Network (VPN) or proxy service, turn it off and connect direct with your home internet.

• If you lot use a custom DNS setting on your device, reset information technology to acquire DNS automatically.

If you lot need help irresolute the connection settings, contact the device manufacturer.

What to do next

If y'all've done these steps but still have a problem, contact your net service provider. They tin help yous notice out whether your router is gear up up correctly.

Smart TV

Verify your electronic mail and countersign

Brand certain that you lot entered the correct electronic mail and countersign before you lot try to sign in once again. If yous're using your remote control to sign in, y'all can to navigate back to the email address entry screen to verify or update this information. If you however can't sign in, keep troubleshooting below.

Reset your countersign

Reset Netflix

1. From the Netflix Home screen, open the menu on the left.

2. Select Get Help or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Note:

If you can't detect Sign out, press these buttons in order on your remote: Up, Up, Down, Downwards, Left, Right, Left, Right, Upwards, Upwards, Up, Upwardly. Then, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from power for at to the lowest degree one minute.

2. While the device is unplugged, press the ability push button on the device to discharge it.

   • If you can't admission the power push or your device doesn't have one, leave your device unplugged for at to the lowest degree 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

Restart your dwelling network

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Plow your smart TV back on and endeavour Netflix again.
   

Improve your Wi-Fi signal

If yous're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Motion your router to ameliorate signal force. Reception is best if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router.

• Drag your router off the floor. A router on a bookshelf or desk has ameliorate reception than one that'south behind or under article of furniture.

Restore your default connection settings

• If you apply custom settings on your device, restore your cyberspace provider's default settings and endeavor Netflix again.

• If you connect with a Virtual Private Network (VPN) or proxy service, plough it off and connect directly with your home internet.

• If y'all use a custom DNS setting on your device, reset it to acquire DNS automatically.

If y'all need help changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps just however have a problem, contact your internet access provider. They can help you find out whether your router is ready correctly.

Streaming Media Player

Verify your email and password

Brand certain that y'all entered the correct email and password before you endeavour to sign in again. If you're using your remote command to sign in, you can to navigate back to the email address entry screen to verify or update this information. If yous still can't sign in, continue troubleshooting below.

Reset your countersign

Reset Netflix

1. From the Netflix Abode screen, open the menu on the left.

2. Select Get Aid or Settings.

3. Select Sign out.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

Annotation:

If y'all can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Correct, Left, Right, Up, Up, Upwardly, Up. And so, select Sign out, Reset, or Deactivate.

Restart your device

1. Unplug your device from ability for at least ane minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you lot tin can't access the ability button or your device doesn't accept ane, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Plough your device on.

5. Try Netflix again.

Restart your home network

1. Plough off or unplug your streaming media player.
   

2. Unplug your modem (and your wireless router, if it'due south a dissever device) from power for xxx seconds.
   

3. Plug in your modem and look until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your streaming media player back on and endeavor Netflix again.
   

Improve your Wi-Fi point

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to improve bespeak force. Reception is best if the router is in a central location.

• Motility wireless devices such as cordless phones or microwave ovens away from your router.

• Elevate your router off the flooring. A router on a bookshelf or desk has meliorate reception than i that'south behind or under article of furniture.

Restore your default connection settings

• If you use custom settings on your device, restore your net provider'south default settings and effort Netflix over again.

• If y'all connect with a Virtual Private Network (VPN) or proxy service, plow it off and connect direct with your home internet.

• If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If y'all've done these steps but notwithstanding have a problem, contact your internet service provider. They can aid you find out whether your router is fix correctly.

All other devices

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Source: https://help.netflix.com/en/node/41909